Refund policy

Return & Warranty Policy – Capkov.com

1. Change-of-Mind Returns (14 Days)

• You may return any standard, non-custom product within 14 calendar days of receiving the parcel.

• Conditions:

  • Item must be unused, undamaged, and complete.

  • Return it in the original packaging with all tags and accessories.

• Start the process in My Account → Returns and follow the on-screen steps.

2. Items Excluded from the 14-Day Return Right

Some products are not eligible for return or withdrawal. These include:

• Underwear & intimate apparel
  Not returnable due to hygiene reasons.

• Custom-made / personalised goods (e.g. bespoke sizing, embroidery, engraving, alterations)
  Not eligible for withdrawal. Only production defects can be claimed.

• Gift cards & digital vouchers
  Non-refundable.

3. Return-Shipping Costs

• Customer pays the cost of sending items back to us.

• If returning from a country where we have a partner carrier, we will arrange pickup / prepaid label and deduct the actual freight cost from your refund or invoice you.

4. Warranty / Claims for Defects

• Standard merchandise
  Liability period: 24 months from delivery

  Eligible for repair, replacement, discount, or refund.

  Customised & bespoke products
  Liability period: 6 months from delivery
  Only manufacturing defects are covered. Dissatisfaction with design is not claimable.

  File a claim via My Account → Returns/Claims or e-mail info@capkov.com with photos and description.

   

• We confirm within 1 business day and resolve within 30 days.

5. Step-by-Step Return / Claim

1. Log in and open a return.

2. Select order & item, state the reason.

3. Pack securely with the return form and invoice copy.

4. Ship or hand to our arranged courier.

5. Refunds: processed within 14 days after goods inspection.

6. Feedback Appreciated

Please tell us the reason for your return (colour, fit, expectation) – it helps us improve.

7. Contact

• E-mail: info@capkov.com