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This policy explains how and at what cost we ship orders from capkov.com. It supplements our Terms of Service; the exact shipping price is always shown at checkout before you place your order.
When we ship
- In-stock orders placed on a working day by 16:00 (CET) ship the same day; later orders ship the next working day.
- Caps with your own design are embroidered to order and usually ship within 1–2 working days, exceptionally up to 3 working days in peak season.
- We do not ship on weekends or Czech public holidays.
Where we ship and how much it costs
We ship from the Czech Republic to the 25 EU countries below. The table shows the lowest price per country and delivery type; carriers (GLS, DPD, Packeta, DHL and local carriers) vary by country. Delivery times are estimates counted from handover to the carrier.
| Country | Pickup point / locker from | Home delivery from | Business days after dispatch |
|---|---|---|---|
| Czechia | €2.40 | €2.49 | 1 |
| Slovakia | €1.90 | €2.79 | 1 |
| Poland | €3.70 | €3.79 | 1–2 |
| Germany | €3.90 | €3.79 | 2–3 (GLS 1–2) |
| Austria | €5.49 | €5.90 | 2–3 |
| Hungary | €3.70 | €3.79 | 2–3 |
| Italy | €5.90 | €6.49 | 3–4 |
| France | €6.90 | €7.49 | 3–4 |
| Netherlands | €7.80 | €6.90 | 3–4 |
| Belgium | €6.90 | €6.90 | 3–4 |
| Luxembourg | €6.49 | €6.90 | 3–4 |
| Denmark | €12.90 | €12.90 | 3–4 |
| Croatia | €5.49 | €5.90 | 3–4 |
| Slovenia | €5.90 | €5.90 | 3–4 |
| Romania | €4.09 | €4.19 | 3–4 |
| Bulgaria | €6.80 | €6.90 | 3–4 |
| Spain | €6.90 | €7.49 | 4–5 |
| Portugal | €6.90 | €7.49 | 4–5 |
| Ireland | – | €9.90 | 4–5 |
| Sweden | – | €14.90 | 4–5 |
| Finland | €14.90 | €15.90 | 4–5 |
| Estonia | – | €7.90 | 4–5 |
| Latvia | – | €7.90 | 4–5 |
| Lithuania | €7.80 | €7.90 | 4–5 |
| Greece | €7.90 | €8.20 | 4–5 |
Free shipping
Orders from €50 ship for free to every country above. The discount is applied automatically at checkout.
Customs and duties
All parcels ship within the EU, so there are no customs duties or import fees. Prices include VAT.
Tracking
- As soon as your parcel is handed to the carrier, we e-mail you a tracking link. The carrier usually notifies you about delivery or arrival at the pickup point.
- For Packeta and GLS pickup points in Czechia and Slovakia, you choose the pickup point after completing the order via a link sent by e-mail.
Receiving your parcel
Please check that the packaging is intact when you receive it. If the parcel is visibly damaged or opened, you may refuse it; please record the damage with the carrier and let us know. Uncollected parcels are handled according to our Terms of Service; we can resend the order once the new shipping cost is paid.
Contact
For any delivery question write to orders@capkov.com and include your order number.